Displaying items by tag: collection

UPDATE - Free service suspended during the COVID19 crisis, but still available for a fee due to the logistics involved in providing this service safely. ****

It is often inconvenient and a logistical nightmare getting your Porsche to a garage for servicing and repairs.

With this in mind, JMG Porsche are now trialing a new scheme where we will collect and deliver cars free of charge within a 10 mile radius of our workshop in Ferndown.

For customers working or living within 10 miles of our workshop, you have two convenient options.

• Home or your place of business handover - We will collect the car from you at either your place of business or at your home, once it is ready you can pay your bill over the phone, and we can deliver the car back to you at the same location that we collected from.
• Workshop handover with being driven to and collected from your home or work - Come to our workshop to drop off your car, discuss the repairs over a coffee, we will then drop you off at home or work and collect you again when your car is ready.

For customers further afield this opens up two convenient options.

• Train Station handover - Meet us at the train station, we will bring the car to our workshops, while you catch the train home. Once the car is ready, pay your invoice over the phone, catch the train again and we will meet you at the train station ready for you to drive hom.
• Workshop handover with you being driven to and from the station - Come to our workshop and discuss your repairs over a coffee, we will then drop you off at the train station so you can make your way home. Once your car is ready, we will again collect you from the train station so you can collect your car from the workshop.

Alternatively, you can still use the old method of getting the car to us and suffering the inconvenience of having to find friends or family to follow you over for when dropping off or collecting your car. For some people this may offer you the ultimate in convenience as you might need to leave your plans until the last moment at a time where we may not be able to collect it.

Terms and conditions.

As is usual these days, there are a few terms and conditions for our car collection and delivery service.

• Our drivers are a limited resource and may at certain times of the year be booked up days or weeks in advance, so it may be essential to book your collection and delivery service, along with the work to be performed a couple of weeks in advance.
• We will need to know that you require this service in advance of the day the work is to be performed, otherwise we will assume you will be dropping the car off to us.
• At time of booking this service we will require a £30 non refundable, but transferable, deposit. Even though this service is free of charge for many, there are costs to the business associated in collection and delivery of you or your car, which in some cases may be Taxi fares, fuel or parking charges, as well as the time of the employee. Should you not notify us before the staff member has left for a drop off or collection, that you will not be there or available, this deposit will be retained to cover these costs. However, should you be able to offer us a couple of hours notice that you will not be there, we will hold the deposit for the alternative time that you request. When you come to pay your invoice, you will notice the deposit will be listed, and as long as work has been performed on your car, you will also see the deposit deducted against the invoice.
• This service can not be used in conjunction with other promotions, such as with club discounts, free-new-customer-inspections, discount vouchers or competition prizes.
• Collection and delivery services will usually be limited to outside of rush hour times, such as only being available between 10am and 4pm on week days. However if this is not convenient to you, please explain your situation to our service manager, who has the power to change this policy on a case by case basis.