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Your Boxster or Cayman is in the best of hands at JMG Porsche, where even with servicing we go beyond the factory schedule.
The factory schedule for many models called for a service every two years, which was fine when the car was new and to make the car last beyond the factory warranty without issue. However we strongly recommend that all models are serviced annually, alternating between a minor and a major service each year. Click here and read our article for more information.
Here is a breakdown of our servicing.
Boxster and Cayman Minor service Includes
Pre service test drive (JMG Additional included item)
Fault code analysis
Replacement of the pollen filter
Replacement of the oil filter and engine oil (Porsche approved oil)
Factory specified inspection of - the vehicle under side, engine compartment, coolant hoses, coolant (level and condition), radiator or radiators, air intake, brake system, brake hoses, brake lines, drive shafts, tyres, locks and latches, electrical equipment, horn, windscreen wiper washing system, power steering and fluid level, lighting system check (including headlights and indicators)
JMG Inspection of additional items which are common issues as this model ages (JMG Additional included item)
Final test drive to check all major safety, comfort and mechanical systems for correct operation.
Final fluid and levels check
Dashboard electronic service light reset
Courtesy interior vacuum and wash (JMG Additional included item)
Boxster Major servicing includes
All items from minor servicing, plus...
Replacement of the air cleaner element
Check condition, lubricate and adjust if required - fuel system, parking brake, clutch, steering gear, tie rod ends, axle joints, running gear, exhaust system, suspension, seat belts, throttle actuation and auxillary drive belt.
- Numerous additional JMG Specific inspection and adjustments which are model specific, added as the car's get older.
Prices for Boxster and Cayman servicing.
1997 - 2004 Boxster models (Type 986) - Minor service £195 - Major service £275
2005 - 2007 Boxster and Cayman Models (Type 987) - Minor service £275 - Major service £360
2008 - 2011 Boxster and Cayman Models (Type 987 Gen2) - Minor service £290 - Major service £360
2012 - 2016 Boxster and Cayman Models (Type 981) - Minor service £360 - Major service £475
All services are performed with Porsche approved oil and genuine OEM filters.
The importance of routine annual servicing.
Routine annual servicing will benefit your car from being inspected by an expert every year, which will certainly mean that many problems are spotted long before they turn into an expensive problem, a simple seal for example, costing only a few pennies, could be all that needs to be spotted and rectified to avoid a complete engine failure.
Beyond this, on more modern models where the servicing is specified by the factory for every two years, there is evidence that that has decreased the long term reliability of components. A good example of this are the engine oil hydraulic components on a Porsche 997 being the same parts as used in a Porsche 996, yet the 996 rarely suffers from variocam solenoid failures, but those of the 997 are frequent and can cost thousands of pounds to repair, just for the sake of regular yearly servicing and oil changes.
Some people only cover a few miles per year and therefore believe their car will not need regular annaul servicing, however this also can cause problems.
We have many menu prices for Porsche repairs of each model which are usually likely to cost more if performed with our hourly rate, call us for a price.
For anything else our repairs hourly rate is £79.95 per hour.
Menu price diagnostic appointment - £159.20 (Two hours)
Porsche cars are especially sophisticated and complicated cars, therefore diagnosis needs to be performed by expert Porsche specialist diagnostic technicians, the cream of the crop, even for what might seem like very simple faults.
With all faults, there will be a problem, such as a bad relay for example, as well as this there will be a cause, perhaps this cause would be what caused the relay to become faulty, which in itself could be abstract or unusual, or could be as simple as age, but it is still important to be reasonably sure of the cause, before new parts are installed, otherwise the new parts will also swiftly expire!
Even with the most expert technicians it is impossible to predict what the fault may be, until we have spent some time both diagnosing what is faulty and what has caused that item to be faulty, so to be professional at what we do, in some cases we may need to spend a longer duration of time with our investigations.
Unfortunately, this can mean that diagnosis can be very time consuming and therefore expensive, as well as difficult to schedule in our busy workshop.
With this in mind we have developed a clinic system for diagnostic visits, where we charge £149.20 for a two hour appointment. During which the following will happen.
The customer will be able to talk to the diagnostic technician in person to explain the fault.
The diagnostic technician will endeavour to recreate the fault to experience it in person, perhaps including a test drive with the customer.
The diagnostic technician will then begin tests to narrow down the fault, which may include using the Porsche diagnostic computers, or even our special diagnostic equipment not available elsewhere, studying the engineering documentation, technical service bulletins as well as running manual tests on or off of a vehicle lift.
In the case of the problem being simple, it may even be possible that within this phase the problem may be found, the cause clear and perhaps even a repair made.
Once complete, before the two hour appointment is exhausted, the technician will spend time with the customer explaining what he has found, as well as what additional diagnosis may need to be performed, how long that may take, and what potentially could be the causes of the problem, concluding with an appointment made for when the further diagnosis or repairs can be made.
Between the end of this visit and the appointment for continuation of the repairs or diagnosis, the car can be taken away, or left with us by mutual agreement.
ALL PRICES ARE PLUS VAT
Interesting service and repair information for the Boxster and Cayman models.
Service interval - Some models specify a yearly service in the owners handbook, some specify two yearly, now that several years have passed since the first models with two yearly servicing were introduced we have observed that those models are more prone to needing expensive repairs, such as bore failure, valve actuator faults which we are only able to assume is caused by less frequent servicing. We would strongly recommend that all Porsche models are serviced yearly or every 10,000 miles to avoid expensive repairs and to potentially catch issues early, where they may be less expensive to repair.
Engine failures - Not nearly as common as horror stories on the internet would have you believe, but there are still worthwhile ways of avoiding unexpected large engine rebuild costs. One of which is proper servicing by a real Porsche specialist, which may not need cost as much as you think. There are also some ways to avoid unexpected bills by following some of our other advice bellow.
Brake fluid - Did you realise this should be changed every two years? Not doing this can cause problems with expensive parts within your car, such as the ABS pump or any part of the brake hydraulics due to water contamination as the brake fluid actually sucks moisture out of the air (hydroscopic), so even if the car is not used, the brake fluid must be changed every two years!
Water Pump - Often thought of as a part which fails with age, mileage and quite suddenly, leaving you stranded, our expert technicians are used to inspecting these during services, and so may spot tell tale signs of failure long before they become an issue, so saving you from the indignity of being broken down at the side of the road.
IMS Bearing - The famous intermediate shaft bearing (IMS Bearing) is an important bearing within the engine. These can fail on pre 2005 models of Boxster and cause catestrophic damage to the engine, sometimes costing thousands to repair. However there is a better design of bearing available, which our engine specialists at JMG Porsche have developed some cost effective ways to install and remove the risk of this kind of engine failure. Typically, the most cost effective time to replace this bearing with the better design is at the same time as a clutch replacement. However if you do not need a clutch now, or own a tiptronic Boxster, then we can perform this job at any time.
RMS - Rear main seal - Something else you might see horror stories on the internet about, these used to be a real problem and Porsche re designed the part several times to arrive at the current design which is the only one we at JMG Porsche use. Like an IMS Bearing replacement, this is best performed during a clutch change, however on tiptronic models or on cars not needing a clutch, they can be changed at any time.
Transmission services - Not clearly noted by Porsche for when the transmission should be serviced and this vital expensive part of your car should not be overlooked. Just like your engine, the transmission is filled with oil/transmission fluid, which over time degrades. Not only this, but not many realise that many Porsche transmissions also contain a filter, which becomes clogged over time and can starve your transmission of lubrication, causing expensive repairs. We recommend all Porsche transmissions are serviced every 4 years or 40,000 miles, whichever comes soonest.
Air Oil Separator - If your Porsche is producing some smoke, especially when it starts up in the morning, it could be that the air oil separator has failed rather than your whole engine being damaged. This simple device is designed to allow your engine to pass polution regulations and should not cost the earth to replace, at least much less expensive than rebuilding an engine!
Drive Belt - Many of you may have had cars where a drive belt, timing belt or cam belt needs to be changed at a regular interval. Your Porsche model has a belt which should be changed every 4 years. Failure to do so can cause instant overheating, loss of power steering and damage to the engine very suddenly. We recommend you have this changed at least every 4 years.
Heavy clutch? - A heavy feeling clutch which is stiff to use is not normal on a Porsche and often a sign that the clutch has almost worn out. Ignoring this can cause further damage, such as to the dual mass flywheel and clutch fork.
Alarm system - At JMG Porsche we are experts of all Porsche security systems and have reverse engineered all the various control units. This not only means we can program new alarm control units and keys to your car, just as the main dealer can, but in some cases we can repair your old alarm control unit and keys, or in some cases recover your old keys to be used on the new alarm control unit, which is a service unique to JMG.
Alarm system causes - In most cases the cause of alarm control unit failure is water damage, we can perform modifications to your Porsche model to help mitigate the chances of this happening to your Porsche.
UPDATE - Free service suspended during the COVID19 crisis, but still available for a fee due to the logistics involved in providing this service safely. ****
It is often inconvenient and a logistical nightmare getting your Porsche to a garage for servicing and repairs.
With this in mind, JMG Porsche are now trialing a new scheme where we will collect and deliver cars free of charge within a 10 mile radius of our workshop in Ferndown.
For customers working or living within 10 miles of our workshop, you have two convenient options.
- Home or your place of business handover - We will collect the car from you at either your place of business or at your home, once it is ready you can pay your bill over the phone, and we can deliver the car back to you at the same location that we collected from.
- Workshop handover with being driven to and collected from your home or work - Come to our workshop to drop off your car, discuss the repairs over a coffee, we will then drop you off at home or work and collect you again when your car is ready.
For customers further afield this opens up two convenient options.
- Train Station handover - Meet us at the train station, we will bring the car to our workshops, while you catch the train home. Once the car is ready, pay your invoice over the phone, catch the train again and we will meet you at the train station ready for you to drive hom.
- Workshop handover with you being driven to and from the station - Come to our workshop and discuss your repairs over a coffee, we will then drop you off at the train station so you can make your way home. Once your car is ready, we will again collect you from the train station so you can collect your car from the workshop.
Alternatively, you can still use the old method of getting the car to us and suffering the inconvenience of having to find friends or family to follow you over for when dropping off or collecting your car. For some people this may offer you the ultimate in convenience as you might need to leave your plans until the last moment at a time where we may not be able to collect it.
Terms and conditions.
As is usual these days, there are a few terms and conditions for our car collection and delivery service.
- Our drivers are a limited resource and may at certain times of the year be booked up days or weeks in advance, so it may be essential to book your collection and delivery service, along with the work to be performed a couple of weeks in advance.
- We will need to know that you require this service in advance of the day the work is to be performed, otherwise we will assume you will be dropping the car off to us.
- At time of booking this service we will require a £30 non refundable, but transferable, deposit. Even though this service is free of charge for many, there are costs to the business associated in collection and delivery of you or your car, which in some cases may be Taxi fares, fuel or parking charges, as well as the time of the employee. Should you not notify us before the staff member has left for a drop off or collection, that you will not be there or available, this deposit will be retained to cover these costs. However, should you be able to offer us a couple of hours notice that you will not be there, we will hold the deposit for the alternative time that you request. When you come to pay your invoice, you will notice the deposit will be listed, and as long as work has been performed on your car, you will also see the deposit deducted against the invoice.
- This service can not be used in conjunction with other promotions, such as with club discounts, free-new-customer-inspections, discount vouchers or competition prizes.
- Collection and delivery services will usually be limited to outside of rush hour times, such as only being available between 10am and 4pm on week days. However if this is not convenient to you, please explain your situation to our service manager, who has the power to change this policy on a case by case basis.
We are open as usual, but please follow these simple measures to keep yourself and our staff safe.
- Visit us by appointment. Please let us know a time when you will be arriving to drop off or collect your Porsche.
- Call us from your mobile when you arrive, so we can check that reception is empty for you.
- Warn us an hour before you collect your car, so we can make sure it has been sanitised completely.
- Wear a face mask if visiting us wherever possible.
- Keep a distance of 6 feet - From us and other customers who may be visiting.
- Hand sanitiser is in reception for you to use.
- Anti bacterial/viral hand cleaner is in our customer bathroom.
- Payments via telephone - To avoid use of the card terminal key pad.
In addition we have the following protocols in place for your car and our staff.
- COVID19 Testing is available to any staff showing any symptoms.
- We always wear gloves - More so now, including changing gloves when switching between cars or customers.
- Keys wiped with anti viral wipes - When you drop off and before they are handed to you.
- Anti viral fogging system used on the interior of your car, after you drop it off (to protect us) and before it is handed to you (to protect you)
- Exterior cleaning with anti viral detergent - Our snow foam clings to the exterior of your car for five minutes, let alone the 20 seconds it takes to dissolve the outer casing of the virus!
We also have car collection and delivery services available, however these are charged for, due to the logistics involved to keep you and us safe.
Family run Independent Porsche Specialists
Modern Classics through to the very latest models.
- Fully equipped workshops with everything you would expect to find at a main dealership and more.
- Comfortable new customer waiting area where you can enjoy free wifi and refreshments while your Porsche is being pampered.
- Free collection and delivery of your Porsche within 7 miles of Bournemouth (Covering Poole, Christchurch, Ferndown, Ringwood etc)
- Free loan car while yours is being serviced or repaired.
- Recovery service available nationwide.
- The only Porsche specialist we know of built of three generations of a family business, stretching back to the early 1970s
- Porsche only technicians, we do not work on any other marque.
- Porsche servicing, diagnosis, repair and modification, all under one roof.
- Our senior technician and owner is the one and only Jon Mitchell, who has alone built up a reputation over 30 years experience, is the technical advisor for Porsche Club GB, The Independent Porsche Enthusiasts Club, as well as being a published author of Porsche books.
- Lifts available to Bournemouth, Poole and Christchurch train stations.
- With customers all over the UK and channel islands, we also have customers who ship their cars to us from Belgium, France, Germany, Greece, Spain, Turkey, Switzerland, the Netherlands, Hong Kong, Singapore, Canada and the USA.
Call us to discuss your requirements on 01202 488800